Every Site. Every Device. One Pulse.
Pulse monitors your networks, servers, and services around the clock — across every location you run — and tells you what’s wrong, why it matters, and where to look first. Before your users ever notice.
Built and operated by wiTech — infrastructure monitoring for businesses across the Caribbean.
24/7 Infrastructure Visibility
Monitoring that never clocks out.
Real-Time Site Health
Live status for every location, at a glance.
Minutes to Detection
Faults surface as they happen, not at the next report.
One Pane for Every Client Site
Islands apart, one dashboard together.
Full-Stack Coverage
If it can fail, Pulse is watching it.
Outages rarely start where they end. Pulse monitors every layer of your infrastructure — from the internet circuit at the curb to the certificate on your web server — so the first sign of trouble is never a phone call.
Networks
Routers, gateways, and the links between them — reachability, latency, and loss.
Firewalls
The front door of every site, checked continuously.
Switches
Port status, uplinks, and the wiring closet you never think about — until it fails.
Wireless
Access points and coverage health across every floor and building.
Servers
Physical and virtual — up, responsive, and performing.
Internet Circuits
Every ISP connection, at every site, verified end to end.
Applications
The services your business actually runs on, tested like a user would use them.
Cloud Services
The parts of your stack that live off-site still show up on the same dashboard.
Backups
Confirmation that last night's backup actually ran — not an assumption.
UPS & Power
Battery health and power events, because outages start at the outlet.
Certificates
Expiry tracking before the browser warning does the telling.
Remote Sites
Branch offices, warehouses, and island locations — monitored like they're down the hall.
Pulse Edge
Eyes inside every site.
Cloud-only monitoring sees your sites from the outside. Pulse Edge sees them from within.
Pulse Edge is the on-site presence that connects each location to your Pulse dashboard. It watches the local network from the inside — the devices, the links, the services — and reports back continuously, so you know the difference between “the internet is down” and “one switch in the back office is misbehaving.”
Pulse Edge connects outbound only. Nothing at your site needs to be opened up or exposed to the Internet for Pulse to do its job. If a site loses connectivity entirely, Pulse knows that too — instantly — and tells you which site went dark and when.
Secure remote troubleshooting without exposing management services directly to the Internet.
When something needs hands-on attention, our engineers can reach the affected equipment through the same protected connection — no open ports, no standing exposure, and every session recorded in the audit history.
Your site
- Firewalls
- Switches
- Wireless
- Servers
Pulse dashboard
- Main officeHealthy
- Branch officeHealthy
- Remote siteOffline
From Signal to Resolution
Six steps between a fault and a fix.
Monitoring that only generates alerts just moves the problem into your inbox. Pulse carries an issue from first symptom to closed ticket — with a clear owner at every step.
Step 1: Detect
Pulse checks your infrastructure continuously. The moment a device, link, or service stops behaving, it's flagged.
Step 2: Correlate
One failed circuit can look like fifty dead devices. Pulse groups related symptoms into a single event, so you see one problem — not an alert storm.
Step 3: Prioritize
A down firewall at your main office is not the same as a slow access point in a storage room. Pulse ranks what's actionable by severity and business impact.
Step 4: Notify
The right people find out through the channels they actually watch — with enough context to act, not just a red icon.
Step 5: Investigate
Timelines, device history, and recent changes in one place. The question shifts from "what happened?" to "here's what happened."
Step 6: Resolve
Track the incident to closure, keep clients informed along the way, and keep the full record for the post-mortem and the compliance file.
Client Portal
Your clients see status, not chaos.
Give every client a clean window into their own infrastructure — and only their own.
The Pulse client portal shows each organization the live health of its sites and services, current incidents with plain-English updates, and the history of what happened and when. No jargon, no raw alert feeds, and no visibility into anyone else’s environment.
Fewer “is it down?” phone calls. More “we already know, and here’s the status” moments.
- Live service availability for their sites — nothing more, nothing less
- Incident updates written for business owners, not network engineers
- History they can check themselves, whenever they want
Run a Fleet, Not a Site
One platform. Every client. Clean separation.
Pulse was built to operate many environments at once — without ever letting them blur together.
Multi-tenant by design
Every client’s data, alerts, and history stay strictly within their own environment.
Per-client dashboards and portals
Each organization gets its own view; your team gets the whole picture.
Cross-fleet visibility
Spot the ISP outage hitting three clients at once from a single screen.
Role-based access
Engineers, dispatchers, and client contacts each see exactly what their role requires.
Site-to-site awareness
Branch, head office, and remote locations mapped and monitored as one client estate.
Incident records per client
Clean history for reviews, reporting, and renewals.
Security
Monitoring you don't have to worry about.
A monitoring platform touches everything you run. Ours is built so that reach never becomes exposure.
Encrypted communications
All data between your sites and Pulse travels encrypted, end to end.
Outbound-only connectivity
Your sites reach out to Pulse; nothing on your network needs to accept inbound connections from the Internet.
Tenant isolation
Each client environment is walled off from every other, at every layer of the platform.
Role-based access control
Permissions follow the job, not the person’s curiosity.
Multi-factor authentication
Required for access to the platform, no exceptions.
Full audit history
Every login, change, and remote session is recorded and reviewable.
Secure credential handling
Device credentials are stored encrypted and never displayed, shared, or sent in the clear.
Get Started
Put your infrastructure on Pulse.
A short conversation, a look at your sites, and a live dashboard on day one.
No agents to install on every workstation. No changes to how your network runs. Just visibility.